return policy

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consumer revocation instruction

consumers are entitled to a right of withdrawal. a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

 

right of withdrawal

you have the right to cancel this contract within fourteen days without giving any reason.

 

the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

 

in order to exercise your right of withdrawal, you must inform us (representative: greta giessler, singapurstrasse 6, 20457 hamburg, germany, email: greta@twentytwoclo.com) by means of a clear declaration (e.g. a letter sent by post or email) about your decision to withdraw from this contract. you can use the attached model withdrawal form for this purpose, but this is not mandatory.

to meet the withdrawal period, it is sufficient for you to send your notification that you are exercising your right of withdrawal before the withdrawal period has expired.

 

consequences of the withdrawal

if you withdraw from this contract, we have to repay all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. for this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this repayment. we can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

 

you must return or hand over the goods to us (greta giessler, bürgerweide 86, 20535 hamburg, germany) immediately and in any case no later than fourteen days from the date on which you informed us of the withdrawal of this contract. the deadline is met if you send the goods before the period of fourteen days has expired. you bear the direct costs of returning the goods.

 

you only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

 

general information:

 

please avoid damage and contamination of the product.

please send the goods back to us in their original packaging with all accessories and all packaging components. if necessary, use a protective outer packaging.

if you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.

please do not send the goods back to us freight collect. 

please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

 

- end of revocation -

 

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if you want to withdraw from the contract, please fill out the following form and send it back.

 

to the form